Shipping policy

FurEver Cuddle

Shipping Policy & Timelines

At FurEver Cuddle, all our pet keepsakes are lovingly handcrafted and custom-finished. Because each heirloom is bespoke, your overall wait time is calculated in two distinct stages:

Total Delivery Time = Handcrafting Production Time + Shipping Transit Time
📌 Important Note on Queue Waiting: Queue / waitlist time is not included in the total delivery time. Production time officially begins once reference photos are approved and your dedicated slot in the crafting queue is reached.

Stage 1: Artisan Handcrafting & Production Time

(Begins after your production queue slot is reached following photo confirmation — queue wait time is not counted toward production time)

Each piece is carefully handcrafted by our artisans. Production timelines are estimates and may vary depending on queue volume, product specifications, size, and complexity. Please refer to our estimated crafting timelines:

  • Custom Needle-Felted Canvas Portraits 4–10 weeks
  • Custom Needle-Felted 3D Figurines (Full-Body / Half-Body) 2–5 months
  • Custom Needle-Felted Headshot Keychains approx. 4 weeks
  • Custom Pipe Cleaner Plush Charms approx. 4 weeks
  • Custom 3D-Printed & Hand-Painted Figurines approx. 4 weeks

Pre-Shipment Photo & Video Approval: Once your keepsake is completed, we will share comprehensive preview photos and videos with you for approval before secure packaging and shipping.

Stage 2: Shipping & Transit Delivery Time

(Begins once your package is dispatched from our artisan studio)

All orders are carefully packaged in premium protective boxes and shipped via tracked, insured international parcel carriers:

  • United States, Canada, United Kingdom, Australia, & EU 7–14 business days
  • Rest of the World 10–20 business days

Customs & Peak Seasons: Transit times are estimates and may occasionally experience minor delays due to local customs clearance or international holiday shipping volumes.

Order Tracking & Delivery Updates

As soon as your package is dispatched, you will receive an automated shipping confirmation email with a real-time tracking number so you can follow your pet keepsake's journey home every step of the way.

Questions About Your Shipment?

Have questions about your order or need an update on your production queue? We are always here to help.

beibei@furevercuddle.com

Response time: Within 24 hours on business days (please include your order number)